Privacy Policy

Last Updated: 2026-08-19

Privacy at a Glance

  • What we collect: Identity, payment, device, and gaming activity data.
  • Why we collect it: To manage your account, process payouts, and prevent fraud.
  • Who sees it: Only our trusted internal team and essential service partners.
  • How long we keep it: For the duration of your account and as required by Malaysian law.
  • Your control: You can request data access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy outlines how bstar88 handles the personal information of users accessing our platform. By using our services, you agree to the practices described in this document.

This policy applies exclusively to our website and official app. It does not extend to third-party websites, payment gateways, or external links that you may visit after leaving our platform. We encourage you to review the privacy policies of any third-party services you interact with.

2. Personal Information We Collect

We collect information necessary to provide a secure and compliant gaming environment:

Account and Identity Data

Information provided during registration to create and maintain your user profile and ensure unique account ownership.

Verification Documents

Identification documents required to verify your age and identity (KYC), preventing underage gambling and identity theft.

Payment Data

Details necessary to process deposits and withdrawals. We utilize secure partner payment providers to handle sensitive financial transactions.

Gaming and Transaction Activity

Records of your wagers, wins, losses, and financial movements to manage your balance and detect irregular patterns.

Technical and Device Data

IP addresses, browser types, device identifiers, and operating system details to optimize platform performance and enhance security.

Support Communications

Records of your interactions with our customer support team to resolve issues and improve our service.

3. How We Collect Data

Data is gathered through three primary channels:

  • Directly from You: Information you enter during registration, account updates, or verification processes.
  • Automatically: Technical data collected via cookies and system logs as you navigate our platform.
  • Partner Service Providers: Data received from our partner payment processors or identity verification services to confirm transaction validity and user authenticity.

4. Why We Use Data

Your information is processed for the following legitimate purposes:

  • Account Management: Creating, maintaining, and securing your user account.
  • Financial Transactions: Processing your deposits and facilitating fast payouts.
  • Compliance: Verifying your legal age and identity to meet regulatory requirements.
  • Security: Preventing fraud, multi-accounting, and unauthorized access.
  • Optimization: Personalizing your experience and improving platform functionality.
  • Legal Obligations: Fulfilling legal duties applicable to gambling operators in Malaysia.
  • Marketing: Sending promotional offers only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information when necessary:

  • Service Providers: With technical, payment, and verification partners who facilitate the operation of our services.
  • Legal Requirements: When required to do so by relevant authorities or to comply with applicable laws in Malaysia.
  • Security: To protect our platform and users from fraudulent activity.

6. How We Protect Data

We employ industry-standard security measures to safeguard your information:

  • Encryption: Data transmitted between your device and our servers is protected via encryption.
  • Access Control: Internal access to personal data is strictly limited to authorized personnel on a need-to-know basis.
  • Payment Isolation: Sensitive payment details are handled by secure partners, ensuring we do not store full credit card or bank details on our own servers.
  • Continuous Monitoring: We monitor our systems for vulnerabilities and unauthorized access attempts.

7. Cookies and Tracking

We use cookies to improve your user experience and analyze site traffic. For detailed information on how we use cookies, the types of cookies we deploy, and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your residency, you may have the following rights regarding your data:

  • Access & Correction: Request a copy of your data or correct inaccurate information.
  • Deletion & Portability: Request the deletion of your account or the transfer of your data.
  • Objection & Withdrawal: Object to certain processing activities or withdraw consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Please note that even after an account is closed, certain data must be retained to comply with anti-money laundering (AML) and gambling regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we will keep your data only for the period required by applicable law in Malaysia to satisfy legal, accounting, or regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated data.

Parents or guardians who believe a minor is using our platform should report the account immediately via our Support page.

11. Cross-Border Transfers

To provide our services, some of our technical or payment providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and the handling of your personal data, please reach out to us through our official Support center.